Job Description

Help Desk Technician

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

The Helpdesk Technician is the face of the Information Technology department to the McGough employees. This person will play a crucial role in providing seamless technical and operational support from our Information Services team to our End Users in a timely manner. The Help Desk Technician will be able to collaborate with both internal and external partners to analyze and diagnose intendents to identify root causes and implement solutions. The Help Desk Technician will work with the software SMEs to help bridge the gap between information Systems and the end user; so that both groups understand how the application works. The Help Desk Technician will have strong skills in creating and maintaining detailed support and training documentation.

Qualifications:

Required:

• High School Diploma
• 1 year of experience in Information Technology Help Desk related role.
• 1-2 years of experience working with vendors support to resolve technology issues.
• Strong problem-solving, analytical and customer service skills
• Demonstrated experience with Microsoft Operating Systems and other Microsoft Productivity tools.

Preferred:

• An Associate's degree
• 2-4 years of experience in Information Technology
• Ability to work with remote support tools
• Knowledge of construction industry

Skills:

• Clear and professional communication skills; able to explain information in a simple, easy-to-understand way
• Comfortable working independently and as part of a team
• Able to stay organized, manage time effectively, and handle multiple tasks or deadlines
• Flexible and able to adjust quickly when priorities shift or urgent issues arise
• Willingness to build positive relationships and collaborate with colleagues at all levels
• Interest in learning technical concepts and how they apply to the role
• Strong written and verbal communication skills
• Eager to solve problems and learn from challenges
• Able to handle sensitive or confidential information with care
• Willing to speak up respectfully and work through disagreements professionally
• Brings a positive attitude and eagerness to keep growing and learning
• Familiarity with Microsoft Office tools (e.g., Word, Excel, Outlook); willing to learn more advanced features
• Basic analytical thinking skills; curious and able to spot trends in data
• Comfortable communicating with coworkers, vendors, or customers
• Open to learning how to assess situations and help develop practical solutions

Office and Travel:

• Primarily works in corporate office out of Roseville, no travel
• This role is required to work in the office
• no on-call responsibilities

Job Responsibilities:

• Provide technical support and problem resolution by reviewing issues and providing relevant solutions.
• Ability to prioritize support requests based on a service level agreement with the business users
• Coordinate support activities, including ticket management, issue tracking, and escalation processes
• Maintain accurate and up-to-date documentation related to support procedures and training materials
• Collaborate with support teams, trainers, and subject matter experts to enhance support services and content
• Ensure security best practices

Other Duties:

• Receive Technology shipments in the Roseville office
• Assist with setup and take down of technology in the Roseville office
• Participate as an active member of the IT Teams. Contribute to shared goals and collaborate with colleagues on achievement of priorities.
• Collaborate with internal teams, contractors and other stakeholders to align technology efforts. Build and maintain strong relationships with internal and external stakeholders
• Other duties as assigned.

Physical Requirements:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee needs to be able to lift to 20-50 pounds as frequently and as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

In alignment with our commitment to pay transparency, the base salary range for this position is $22.00/HR to $31.00/HR excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.

Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.

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